Fraud Protection & Chargebacks

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To combat online fraud, we have provided Admins with powerful tools. These tools enable Admins to set 24-hour velocity filters, reducing the risk of fraudulent activities. Admins can monitor transaction frequency and detect suspicious patterns.

We also introduced the option for Admins to blacklist end-users based on transactional metrics. This provides an additional layer of protection, preventing potential fraudsters from engaging in illicit activities. As an admin, you can enforce security measures and safeguard your site.

Furthermore, Admins can whitelist verified end-users to ensure legitimate users are not inconvenienced. This balances security and user experience, creating a safer online environment and a seamless transactional process for genuine customers.

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Chargeback Form

Saffire provides its clients with a streamlined Chargeback Form to make fighting chargebacks easier. With this form, you don't have to go through the hassle of hunting through report after report for the detailed information you need. Our Chargeback Form compiles all of this for you, including transaction and order details, which can be given to your financial institution as proof of purchase and can increase your win rate.

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3D Secure (3DS)

3D Secure (also known as 3DS) is an anti-chargeback tool that adds an extra layer of protection during online transactions. This feature helps minimize fraud by authenticating the cardholder through methods like one-time passwords or biometrics.

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Velocity Filters

Saffire's Velocity Filters are great controls events can put in place to safeguard against fraud and scams. You can even choose to set filters based on email addresses, IP Address, or credit card numbers. These Velocity Filters are an extra way to protect yourself from ticket resellers, bulk fraudulent orders, and many more scenarios affecting events today.

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Purchase Policy

The purchase policy tool allows you to require your customers to accept a policy BEFORE making an online purchase, further protecting you from unwanted fraud.

When enabled and required, patrons will see this checkbox at the bottom of the review page before they submit their order and will need to read the policy to accept and complete the purchase.

We provide some default language but give you the flexibility to add custom sections that are relevant to your organization. You can highlight your policies regarding the following:

Refunds
Exchanges
Transfers
Chargebacks
Disputes
Venue Rules/Restrictions

We recognize that every state, county, and municipality has different rules regarding these scenarios. We want you to feel confident in your online purchases, so the purchase policies help protect you and keep more money in your pocket.

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